Get raving fans and loyal customers by providing an extraordinary customer support that makes your customers and followers feel seen, heard and well cared for. Create an exclusive community containing both information and inspiration and where your followers can help each other.
1. To reach you must be easy and fast.
The first and most important step in creating an extraordinary customer support is to be available. Make sure that your customers get an immediate automatic response after every e-mail. Have as a basic goal to respond to both e-mail and telephone calls within 24 hour.
2. Be present and over explain.
When a customer comes to you with their questions, thoughts or worries - take them seriously and always be 100% present. Make sure that you are not in a rush on your way to somewhere else but really have enough time to listen to understand and then reply as clearly as possible. You can explain several times and be as clear as you can without making them feel stupid or lose your patience. Take the time it takes to make your customer feel satisfied and happy.
3. Repeat, repeat, repeat
What you take for granted others might have already forgotten so it is very important to repeat everything that you want your customers to remember. By repeating your values, keywords and basic concepts your customers will gain a greater understanding what it is that your company stands for.
4. Solopreneur? Simplify your life.
In a newly started business you yourself are often the one to take care of all customer support so make sure to find the tools that helps you to be there for your customers when they need you. A good tip is to start an closed facebook group where your customers can get involved, inspire each other, make comments and even answer each other’s questions. Here you can also post instruction videos that will answer the their most common questions.